FREQUENTLY ASKED QUESTIONS
General Questions
A Managed Service Provider (MSP) is a company that provides Managed IT services to businesses and organizations. A MSP functions as a Helpdesk to end-users and provides proactive remote monitoring for infrastructure, security and maintenance. Your IT MSP should ensure business continuity and efficient performance. MSPs are the core of a successful business model.
Yes! Cloud services is our specialty and we've performed many email and file server migrations to cloud services. We are a partnered with Pax8, an industry leader, and Centrestack for distribution.
As a Managed Service Provider, most business clients are under contract but we do offer block-hour support too.
Yes, completely different! Break/Fix services are often used in an emergency situation or when there are no other options available. Managed-IT is an ongoing support contract that provides Proactive solutions and support. MSPs allow for a set IT budget which means less surprises and inflated repair costs.
FL Computer Tech delivers MSP offerings nationally including but not limited to the following cities, New York City, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas and San Jose. Our Managed-IT services and available to any size company, both large and small.
Sales Questions
Absolutely! We offer both a single-machine and multi-machine support subscription for ongoing, unlimited support.
FL Computer Tech support agents are 100% US-based. Your agent will have a minimum of 3-years IT experience and CompTia A+ certification.
We understand signing a commitment for IT support can be scary. This is a very important decision and you should shop around and ask a lot of questions before choosing a MSP. Remember, our consultations are free of charge and free of aggressive sales tactics.
Successful Data Recovery depends on many factors
We accept all major credit cards, Google Pay, Samsung Pay, Stripe and PayPal for your convenience and security.
You Have a Business to Run
